Capitalism Makes People Trash

been a while people, how are you? Me? I’m tired. Been working mad overtime, making sure this Christmas isn’t trash for my loved ones. But this whole month, I’ve been thinking about how much fun the month of December used to be as a child compared to how stressful it is as an adult. 

I work at a west coast delivery company, similar to Fed Ex (it’s not Fed Ex.) We’ll call it “Western Delivery”.  And let me just tell you…

People get really really angry when there are issues with package delivery. 

Nobody really thinks about the grand scale of things, so let yaboy put it in perspective.

We deliver in 8 states. Each of the larger states have more facilities, smaller states may only have one warehouse for the WHOLE state. Each warehouse may have anywhere from 50 to 200 drivers. 

We deliver somewhere in the neighborhood of 1,000,000 (Dr. Evil voice) packages per day. 

So with that said, there are going to be delays, deliveries to incorrect addresses, packages that go missing, which sucks, but let’s face it. Shit happens. And boy oh boy, when the shit happens to YOU, all that other stuff goes out the window. Quickly.

All the anger stems typically from people who are anticipating gifts to give their kids for the holiday season, and they don’t want to disappoint anyone with a lack of presents under the tree/by the menorah. So the stress which comes from essentially trying to make sure that your loved ones have new shiny material things for this one particular day creates a hostile relationship between consumer and producer. 

People always forget what it’s like to have rules and restrictions as an employee as soon as they are the customer. So all chill goes out the window, and the aggressiveness begins towards people who truly weren’t involved with your issues with the delivery/product in the first place. Then people leave work stressed and have to participate in this whole debacle as well, and the stress cycle of the holidays continues. The only people who aren’t on the constant verge of a mental breakdown are the owner class. They don’t have to deal with the consequences decisions they make for everyone else when it comes to the anger and extreme disappointment that the consumer faces because “Western Delivery” took on too many contracts that we couldn’t fulfill with the amount of employees we currently have. 

So what is my point in all of this? There’s two.

1. Capitalism sucks.

2. Be nice to customer service employees, the person on the phone didn’t do anything wrong.